Support

Technical Support

“Leading technology, Superior quality” is a cornerstone of our growth and global development. Experienced technician will answer your any technical question. Every DLX product is supported 8 hours a day, five days a week by our support engineers. An DLX engineer will assist you with any problems. You are welcome to contact our technical support team by support#dlxcamera.com (Please replace# by@) or by phone +86-755-33854989 for technical problem.

Simple Troubleshooting

1. No power

Please check the connection of power cables and confirm the power adapter working or power switch is on.

2. No optical signal

Please check connections of fiber cables, patch cord, fiber connector etc. are good, also check the surface of fiber connector is clean. 

3. TP port fault

Please check whether the UTP cable is broken and whether connection type and rate is matched

4. No data signal

Please check the data cable connector is firmly inserted into the data interface. Swap the Wire (Transmit +) and Wire (Transmit -) pins and then do the same for the Wire (Receive +) and Wire (Receive -) pins

5. No Video signal

Please check the camera and the connection of power/video cables. If PTZ camera, then check the inside cables whether good. Also, please check the BNC was oxidized or not.

6. Poor quality image

A. Check the noise of camera.

B. Check the distance of cable.

C. Low light surroundings.

D. Problem of Monitor.

E. Problem of Video capture card or DVR etc.